This Shipping Policy explains how Novnook processes, ships, and delivers orders. By placing an order, you agree to the terms below.

When Orders Ship After payment is confirmed, orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays). Processing includes order verification, quality inspection, and packaging. Orders placed after 12:00 PM Pacific Time or on weekends/holidays begin processing the next business day.

Delivery Options At checkout, you can choose from the following shipping methods based on your location:

Transit times are estimates provided by the carrier and begin after the order leaves our facility, not after the order is placed.

Shipping Costs Shipping charges are calculated automatically at checkout based on package weight, dimensions, destination, and selected service. Free standard shipping may be offered on orders that meet a published minimum purchase amount. Expedited and overnight shipping fees are non-refundable.

Tracking Your Package When your order ships, you will receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. Please allow up to 48 hours for tracking information to update. If you do not receive a shipping confirmation within 5 business days, check your spam folder or contact us.

Delivery Address Policy It is the buyer's responsibility to provide a complete and accurate shipping address, including apartment, suite, or unit numbers. Novnook is not responsible for packages shipped to an incorrect address provided by the customer. We can update an address only if the order has not yet shipped; once dispatched, address changes are not possible. If a package is returned due to an incorrect address, the buyer pays reshipping costs.

Delivery Delays Estimated delivery dates are not guaranteed. Carriers may experience delays due to weather, natural disasters, high shipping volume, mechanical issues, or other circumstances beyond our control. Novnook is not liable for carrier delays, but we will assist you in tracking and resolving delayed shipments.

International Shipping Novnook currently ships primarily within the United States. For international destinations, customers are responsible for all customs duties, import taxes, tariffs, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are collected by the carrier upon delivery. Please check with your local customs office before ordering.

Lost or Missing Packages If tracking shows your package was delivered but you did not receive it, contact the carrier first to file a claim, then notify us. We will cooperate with the carrier's investigation. For packages confirmed lost in transit, we will offer a replacement or full refund after the carrier completes its investigation. Novnook is not responsible for packages marked as delivered and subsequently stolen from the delivery location.

Refused or Returned Packages If you refuse delivery or a package is returned to us because it could not be delivered (incorrect address, unclaimed, etc.), we will contact you. You may choose to have the package reshipped at your expense or receive a refund for the product value minus original shipping and a restocking fee.

PO Boxes and Military Addresses We ship to P.O. boxes and APO/FPO/DPO addresses via USPS. Delivery to these locations may take longer than standard delivery, and some expedited services may not be available. Please allow extra time for military and overseas shipments.

Weather and Peak Season During severe weather events and peak shopping periods (such as holidays, Black Friday, and Cyber Monday), both processing and transit times may be longer than usual. We recommend ordering early. Novnook is not responsible for delays caused by weather conditions or carrier overload.